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Our FAQ's

Explore Our FAQs Before Getting in Touch

  • The driver asked for the fare at the beginning of the trip - are they allowed to do this?
    We are the only form of ground transportation where you pay for the trip afterwards and unfortunately we do sometimes get customers who don’t pay. So any trip which involves going outside of Derby we encourage all drivers to take the fare upfront. Please do not be offended. Thank you
  • My taxi was late - do I get a refund or a discount?
    We firstly want to apologise if your taxi was late. Secondly we want to let you know we try our best to make sure your taxi is on time. Unfortunately due to circumstances beyond our control such as traffic we do run late on occasions and it is for this reason we cannot offer refunds or discounts. But we will continue to strive to provide the best possible service to our customers
  • I was charged an extra £1.01?
    The first time you use your card with our free app there is a pre-authorisation charge which is refunded.
  • Where are you based?
    14a Midland Rd, Derby, DE12SN – it’s directly opposite Royal Mail and 1 minutes walking distance from Derby train station
  • I feel my driver overcharged me, what should I do?
    It is common for the price of the journey to vary depending on the traffic conditions, time of day and the route the driver took. If you feel you have been overcharged please contact us and our system can check the GPS reports of the driver for your particular journey.
  • How do I get a receipt?
    If you’ve called in to make a booking you can ask your driver for a receipt. If you want a receipt for a previous journey simply call our call centre on 01332 345 345 and and an agent will email you a receipt. If you’ve booked a taxi with our free app you will automatically be emailed a receipt at the end of the journey.
  • Do you have a minimum fare?
    We have introduced a minimum fare of £3.50 up to a journey of 1 mile, whereas before our fares started at £1.50 with no minimum.
  • Do you charge extra during bank holidays?
    We have introduced a £2 uplift on top of our fares on Friday, Saturday & Bank holiday weekend Sunday between 23:00-04:00. The above changes have been brought in due to the overload of bookings since lockdown restrictions have been lifted. Since the pandemic there has been a shortage of taxi drivers across the country and companies like ourselves are unable to fulfill the demand which as a result leaves customers either stranded or taxis being late. The increase is an incentive to attract more late night drivers or encourage the existing drivers to help out during these hours. This will help us to get all our passengers home on time and safely. This rate only applies during the days/hours mentioned above and our services will be running as usual outside of the above mentioned hours.
  • What type of vehicles do you have?
    Click here to see our Vehicles

Do you still need our help?

24/7 Support - 01332 345 345

Email us info@albatrosscars.co.uk

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