Providing a Safe Experience

Your safety is our number one priority. We have a full-time Customer Relations Team with the latest Feedback Systems in place to make sure you stay protected every time you use us.

A full-time Customer Relations Team

We believe if you look after the customer the business will take care of itself. Our Customer Relations Team are at hand to make sure our customers only receive the best experience when travelling with us. Our Feedback System allows us to leave no stone unturned and our Customer Relations team are at hand to action any feedback (both good and bad).

We Screen every Driver

And if they don't pass our stringent background check they can't join us, it's as simple as that. Drivers must provide an Enhanced DBS Certificate which means they have gone through a thorough criminal records check and have passed. Anyone whose background check shows violent crimes, sexual offenses, or other criminal acts is not allowed to work for us.

A Trusted Brand

When you book an Albatross taxi, you’re using a trusted brand established in 1966 and endorsed by the leading organisations in the UK. We have the official NHS transportation contract. We are the official taxi company of the Union of Students at the University of Derby. In 2014 the Derby Telegraph voted us the Best Taxi Company in Derbyshire. We are Proud partners of Derby County Football Club and Proud Partners of Derbyshire County Cricket Club.

Below is a picture of a celebrity charity football match we sponsored at the Pride Park Football Stadium. Celebrities that played included Danny Dyer, Sean Graham and X Factor winner Sam Bailey

Safety Features in our App

Text-Back

We text you the vehicle make, model and colour of your taxi when it arrives you know you're getting into the right taxi.

GPS Tracking

All Albatross Cars journeys are GPS tracked. Even after the journey our system can check which route your driver took.

Feedback System

After the journey is complete you will receive a text message asking to leave feedback about our Call Centre, Driver or anything else. Your text pings straight into our Feedback System for our Customer Relations Team to action on.

Ring-Back

If you called from a landline number we'll ring you when your taxi arrives - no more waiting outside in the cold or rain.

Rating System

Rate your driver after the journey which helps keep customers safe and maintains an enjoyable experience with Albatross Cars

Driver Profile

Before your taxi arrives you will be shown a picture of your driver with their name.

Student Safety Scheme

If students from the University of Derby don’t have any money for thier taxis they can simply hand over their white Student ID Card to the driver and get home safely. The following morning simply go to the Students Union and pay the taxi fare to the receptionist who will return the Student ID.

Share your Trip

Let your loved ones know where you are whilst in your taxi. They will receive a tracking link so they can also check the location of your taxi via GPS technology

Working with the Police Force

Our team work closely with the police force to prevent crime and make our streets as safe as possible

20% DISCOUNT!

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