Careers

Why come work for us?

Since we were founded in 1966, our business has grown every single year. How have we managed this? By consistently providing excellent customer service with a willingness to innovate and lead the way in terms of technology.

Company perks

Flexible schedule

Being a 24/7/365 business we have a flexible timetable for staff which includes morning, afternoon and night shifts

New equipment

We are proud to say we have the best taxi call centre in Derby with the latest computers and office furniture

Paid Holidays

All staff receive paid holidays

Open Cafeteria

We have a separate kitchen and cafeteria for staff for lunch breaks.

Competitive Salary

We offer great rates of pay depending on experience and ability

Rewards

We offer monthly rewards for our 'Staff of the Month awards'

Want to work for Albatross Cars?

Check out the positions available below

Call Centre Agent

Both full-time/part-time work available

Day shift and Night shift available

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively taking bookings, solving customer issues, complaints and inquiries and keeping customer satisfaction at the core of every decision and behavior.

Responsibilities:
-Manage large amounts of inbound calls in a timely manner
-Follow communication “scripts” when handling different topics
-Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
-Build sustainable relationships and engage customers by taking the extra mile

Requirements
-Previous experience in a customer support role
-Strong phone and verbal communication skills along with active listening
-Customer focus and adaptability to different personality types
-Ability to multi-task, set priorities and manage time effectively

Email your CV’s to jobs@albatrosscars.com and a member of our HR team will be in touch – Good luck!

Want to drive for the taxi company awarded the title ‘Derbyshire’s Best Taxi Company’?

Check out our DRIVERS section on this website

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